Your Verified by Visa password helps ensure that
only you can use your Visa Debit card number to
buy online.
These answers to frequently asked questions provide
additional details about Verified by Visa.
Overview
Q: What is Verified by Visa?
A: Verified by Visa is a unique service that uses
personal passwords to help protect Visa Debit card
numbers against unauthorized use. Once you activate
your card, no one else can use your Visa Debit card
number at any participating online stores –
without your personal password. Verified by Visa
is available for select Visa Debit cards from participating
financial institutions.
Q: I am not an Internet expert. How easy
is Verified by Visa to use?
A: Verified by Visa is quick and easy to use. When
you submit an order at a participating online store
your personalized Verified by Visa window will appear.
First, look for your personal message. Then, simply
enter your password, click submit, and you're done.
Q: I share the same card number with other
family members. How does Verified by Visa work for
all of us?
A: Everyone on your Visa Debit account will need
to activate their card and create their own personal
Verified by Visa password so that they can shop
at participating online stores.
Q: Can I use Verified by Visa from any
computer?
A: One of the great advantages of Verified by Visa
is that it can work with just about any device with
an Internet connection. There's no special software
to install. Once you activate your card, you simply
shop like normal – and your Visa Debit card
number is automatically recognized at checkout.
Be sure that Cookies and JavaScript are enabled
and that pop-up killers are disabled on your computer.
See more information on supported browsers and how
to enable Cookies and JavaScript in System Requirements.
Activating Your Card
Q: How do I activate my card?
A: To activate your card click on this link www.visa.com/verified and follow the instructions. You will be required
to supply your card number, 3 digit code on the
back of your card, and your pin number for verification
purposes. For security purposes, do not activate
your card from a public computer (library, college,
school, and other public locations).
Q: What are the Verified by Visa password
requirements (number of characters, numbers, upper
case, etc.)?
A: Password requirements are determined by each
Visa Debit card issuer. Ohio Heritage Bank will
require a 5-12 digit password.
Q: Can I activate more than one card?
A: Yes, you may activate all of your Visa Debit
cards.
Shopping with Verified By Visa
Q: How do I shop with Verified by Visa?
A: When you pay with your Visa Debit card, the Verified
by Visa service is automatically extended to you
at participating online stores. After you enter
your Visa Debit card number and submit your order,
your personalized Verified by Visa window will appear.
First, look for your Personal Message. Then, enter
your password and click submit. Your identity will
be verified and the purchase process will proceed.
Q: Where can I shop using Verified by Visa?
A: For a list of participating online stores visit
Shop with Verified by Visa. The list of participating
stores is growing, so bookmark that page or set
it as one of your favorites, and check back often.
Look for the Verified by Visa symbol displayed
at many participating stores:
Q: How will online stores know that my
card is activated?
A: Whenever you use your active card to pay at participating
online stores, your Visa Debit card number will
automatically be recognized and the Verified by
Visa password window will appear. Your password
will be required to complete your purchases.
Q: What if I forget my password?
A: If you forget your password, click "Forgot
your password" on the Verified by Visa password
window and follow the instructions provided by your
Visa Debit card issuer. If you still can't remember
your password log on to www.verifiedbyvisa.com and
follow the instructions provided.
Q: What is the password hint?
A: If you have one, a password hint can help you
to remember your password if you forget or lose
it.
Q: What is a Personal Message?
A: Your Personal Message appears in your password
screen when you make purchases. When the Verified
by Visa window appears during the purchase process
you should always check to see that your Personal
Message appears correctly. This confirms that it's
an authentic Verified by Visa window.
Q: What should I do if I suspect that someone
has my password or has used it to make a fraudulent
purchase?
A: If you ever suspect that a fraudulent purchase
has been made with your Visa account, contact us
immediately at 740-622-8311 or call 1-800-876-9119
after hours. Always be sure to keep your password
safe.
Note: Verified by Visa logo and portions of text
provided from Verified by Visa Website.
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